Changes to our Services

General Information related to all services and visitors to Unisson sites
(Updated January 12, 2021)

Due to the changing recommendations from NSW Health, we are reviewing our service provisions and making updates regularly. Please see the below for the latest response from Unisson and the changes to service provisions for each area.

We understand that the changes we make have a real impact on our clients and their families, especially during the festive season. The safety and wellbeing of clients and staff is our primary focus in our response strategy for COVID-19. We will continue to be guided by the advice of NSW Health and to keep you informed of any changes.

We know that COVID-19 is still a real concern for our community. We are here to support you and encourage you to contact us if you have any questions or concerns.

 

Recent Adjustments/Precautions:

- All services will be reopening on Monday, 18th January 2021.

- If a visitor has attended one of the identified venues or has any symptoms, they are not permitted to enter any Unisson site.

- All visitors to ANY Unisson site are required to wear a surgical mask at ALL times during their visit (this is not an N95 mask). Unisson will provide disposable masks at the point of entry. Read this fact sheet on the correct usage of masks.

- Up to 2 visitors are allowed at shared living homes and STA at one time

- Visitors to any services must practice social distancing.

 

Read below for more service-specific updates.

Our Support Services

Centre-based, Group, Community Access Services

Centre-Based Community Access Sites

Status: Service Suspended - Reopening Monday, 18th January 2021

All Community Access Centres as well as Unisson Works (both Pack Works and Ground Works) will be reopening on Monday, 18th January 2021 with precautions in place.

 

Community Access In the Community

Status: Some Services Active - Full services reopening Monday, 18th January 2021

- Essential support for individuals living at their family home may be available upon request. Please speak with your Team leader if you require assistance

- Unisson Shared Independent Living (SIL) clients:

1. Will be supported in home utilising Community Access Services staff.

2. Will NOT attend external day programs or employment until at least January 18. This decision will be reviewed again on January 11.

 

Short Term Accommodation (STA) / Respite

Status: Service Active - Adjustments in Place

Our Respite (STA) service is active with precautions in place to ensure the safety and wellbeing of all clients.

- Support for clients from Northern Beaches to re-open Monday, 18th January 2021

- Up to 2 visitors at a time, who have not been to high-risk areas and are not showing any symptoms.

 

Supported Employment

Status: Service Suspended - Reopening Monday, 18th January 2021

Our Supported Employment service is to reopen on Monday, 18th January 2021 with precautions in place.

 

View our Supported Employment Easy Read document.

 

Support Coordination

Status: Service Active - Adjustments in Place

Support coordination will continue after the Christmas closure with precautions in place in line with the advice from NSW Health at the time (such as phone meetings etc. where possible)

View our Support Coordination Easy Read document.

 

Supported Living

Status: Service Active - Adjustments in Place

Our essential Supported Living services are operating with precautions in place. The below cautions are also relevant to any shared living services.

- We are recommending that group support in the community be limited. This is due to the inability for support staff to ensure appropriate physical distancing is always in place. This will be reviewed, as necessary.

- During support, we will limit access to crowded shopping centres or areas where social distancing is difficult to maintain. If it is necessary to access a shopping centre, it is required to practice hygiene and social distancing measures for staff and clients. We recommend attending smaller centres and following the guidelines of the centre.

- Continue to maintain 1.5-metre social distancing while in the community.

- Encouraging clients to still use online shopping, however, we will not restrict access to the shopping centre if that is preferred.

- If supporting clients to attend beauty or hair appointments, we will ensure the retailer is practising the appropriate check-in procedures and practising the 1 person per 2sqm rule. Depending upon client support needs, we may support the client to the appointment and wait outside within sight. The use of hand sanitiser and the social distancing rules apply in this setting.

- Where appropriate we will avoid the use of public transport.

- Continue providing opportunities for clients to access the community safely. Following the current NSW Health guidelines and avoiding areas that are crowded unnecessarily. We aim to spend time in the open in a park, go for a walk and even a picnic or BBQ.

- Medical appointments will be supported physically if telehealth is not an option. Social distancing rules apply. Depending upon client support needs, we may support a client to the appointment and wait outside.

- Staff are required to wear a face mask while supporting clients and when in their home

 

View our Supported Living Easy Read document.

 

Shared Living

Status: Service Active - Adjustments in Place

Our Shared Living service is operating with precautions put in place. The precautions outlined above within Supported Living, also apply to Shared Living services. 

- We are only allowing 2 visitors at a time, who must not be showing symptoms or have visited high-risk areas.

- Please be informed that from 22/12/20, we are no longer supporting any Unisson SIL clients to attend group supports at external community access service providers across Sydney, Central Coast and Hunter.

- Community Access one-to-one support with other providers can continue, providing clients are not participating in group activities.

- Essential services e.g., Podiatrist, OTs etc can continue with precautions in place.

- At this stage, we are recommending that group activities in the community remain on hold. This is due to the inability for support staff to ensure appropriate social distancing is always in place. This will be reviewed, as necessary. 

- Social distancing will be practised.

- Thorough cleaning and disinfecting of all areas accessed by visitors will be completed by staff.

 

Visits to family homes / stays

- All visits should be delayed where possible – however, exceptions will be considered on a case by case basis. NOTE:

1. Families will not be able to have anyone else visit their home at the time of the visit.

2. If someone is experiencing cold and flu symptoms, they will be unable to return until a negative test result has been received.

3. No visits are allowed to any high-risk areas

- Temperature checks will be done for clients prior to and upon return from their visit.

- Staff will encourage clients to wash their hands and practice increased hygiene practices.

 

Return to Other Provider Programs

The return to day programs and ADE/employment services that are run by other providers will be dependent on whether the provider's risk management plan of ADE and external CAS is aligned with Unisson’s approach, an assessment will be made by the client's Manager and Regional Manager.

View our Shared Living Easy Read document.

Our Businesses

Blue Apple Art Studios

Status: Service Suspended - Reopening Monday, 18th January 2021

Our Blue Apple Art Studios is set to reopen on Monday, 18th January 2021 with precautions in place.

View our Community Access Services Easy Read document.

 

Unisson Works (Pack Works & Ground Works)

Status: Service Suspended - Reopening Monday, 18th January 2021

Unisson Works (both Pack Works and Ground Works) is set to reopen on Monday, 18th January 2021 with precautions in place.

 

View our Supported Employment Easy Read document.

 

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