Changes to our Services

General Information related to all services and visitors to Unisson sites
(Updated October 11, 2021)

Due to the changing recommendations from NSW Health, we are reviewing our service provisions and making updates regularly. Please see the below for the latest response from Unisson and the changes to service provisions for each area.

We understand that the changes we make have a real impact on our clients and their families. The safety and wellbeing of clients and staff is our primary focus in our response strategy for COVID-19. We will continue to be guided by the advice of NSW Health and to keep you informed of any changes.

We know that COVID-19 is a real concern for our community. We are here to support you and encourage you to contact us if you have any questions or concerns.

 

Recent Adjustments/Precautions:

  • Our community access centres will begin a phased re-opening from October 18. Only fully vaccinated employees will be operating or providing support to these centres.
  • All clients who attend a Unisson CAS, Community Hub, Blue Apple Art Studio or Employment services site must be fully vaccinated. Clients and their families will be contacted shortly to discuss their return to these services.
  • Community Services clients may receive 1:1 support in the home or essential community-based support if they are not double vaccinated as per the Public Health Orders.
  • A decision-making risk assessment is being undertaken for all people entering any Unisson site.
  • From 11 October 2021 visits to a shared living home will be permitted - please see requirements below to be eligible to do so.
  • Clients at shared living homes are permitted to leave to exercise, for recreational activities or to attend small family gatherings provided they adhere to the restrictions within the Public Health Orders for COVID-19. See below for more information.
  • If a staff member or visitor has attended one of the identified venues, is a close or casual contact, or has any symptoms, they are not permitted to enter any Unisson site.
  • All visitors to ANY Unisson site are required to wear a surgical mask at ALL times during their visit (this is not an N95 mask). Unisson will provide disposable masks at the point of entry. Read this fact sheet on the correct usage of masks.
  • Social distancing measures in place at all Unisson sites.
  • All staff continue to work from home where possible.

 

Read below for more service-specific updates

Our Support Services

Community Access Services

Centre-based Community Access Sites

Status: Service Re-opening 18th October 2021 with adjustments

All Community Access group services, including Blue Apple Art Studios, will begin a phased re-opening from October 18. Only fully vaccinated employees will be operating or providing support to these centres. 

Vaccination requirements for Clients

All clients who attend Unisson CAS, Community Hub or Blue Apple Art Studios must be fully vaccinated. Clients and their families will be contacted shortly to discuss their return to these services.

 

Community Access In the Community

Status: Services Active - Adjustment in Place

- Individual in-home and community supports may continue in consultation with the Manager.

- Unisson Shared Independent Living (SIL) clients:

1. Will be supported in home utilising Community Access Services staff.

2. Will NOT attend external day programs or employment until further notice.

Vaccination requirements for Clients

Community Services clients may receive 1:1 support in the home or essential community-based support if they are not double vaccinated as per the Public Health Orders.

 

Short Term Accommodation (STA) / Respite

Status: Limited Services Available

Our Respite (STA) service is active with limitations in place to ensure the safety and wellbeing of all clients.

- Bookings will be reviewed and you will be contacted where cancellations need to occur. 

- Exceptions need to be referred to the GM, Community Services for approval.

- No visitors to STA sites allowed until further notice. 

 

Supported Employment

Status: Service Re-opening 18th October 2021 with adjustments

Our supported employment service will begin a phased re-opening from October 18. Only fully vaccinated employees will be operating or providing support to these centres.

Vaccination requirements for Clients

All clients who attend our supported employment service must be fully vaccinated. Clients and their families will be contacted shortly to discuss their return to these services.

View our Supported Employment Easy Read document.

 

Support Coordination

Status: Service Active - Adjustments in Place

Support coordination is active with precautions in place. All meetings will be held digitally or over the phone where possible to ensure the safety of clients and staff.

View our Support Coordination Easy Read document.

 

Supported Living

Status: Service Active - Adjustments in Place

Our essential Supported Living services are operating with precautions in place. The below cautions are also relevant to any shared living services.

- You or your family member will be supported to purchase masks and hand sanitizer if required. 

- Group supports have been temporarily suspended until further notice.

- Individual in-home and community supports may continue in consultation with the Manager.

- Continue to maintain 1.5-metre social distancing while in the community.

- Encouraging clients to still use online shopping, however, we will not restrict access to the shopping centre if that is preferred.

- Where appropriate we will avoid the use of public transport.

- Medical appointments will be supported physically if telehealth is not an option. Social distancing rules apply. Depending upon client support needs, we may support a client to the appointment and wait outside.

- Staff are required to wear a face mask while supporting clients and when in their home.

- Risk assessments in place for any staff member entering supported living homes.

View our Supported Living Easy Read document.

 

Shared Living (SIL)

Status: Service Active - Adjustments in Place

Visits to Shared Living Homes

From 11 October 2021 visits to a shared living home will be permitted with the following conditions:

• up to two visitors aged 16 years and over per resident per day

• all visitors aged 16 years and over must be fully vaccinated (unless in exceptional circumstances for visiting a shared living home)

• all residents (aged 16 years and over) receiving a visitor must be fully vaccinated

• visitors must provide proof of vaccination or a medical exemption

 

Visitors must not enter the facility at all if they:

• have been to any locations of concern in NSW, Victoria, Queensland or the ACT in the last 14 days and are a close or casual contact who is monitoring for symptoms

• have COVID-19 symptoms

• are a close contact of a person with confirmed COVID-19 and are within their self-isolation period

• are a casual contact of a person with confirmed COVID-19 and have not yet received a negative day 6 test result

• live in a household with a person who is currently self-isolating

Visitors and staff who have been overseas must agree to be tested for COVID-19 two days after leaving hotel quarantine (this does not apply to New Zealand). They must receive a negative test result prior to entry into a facility. This is an additional measure to protect the community.

 

Visits Outside of Our Shared Living Homes and Other External Activities

Clients at shared living homes are permitted to leave to exercise, for recreational activities or to attend small family gatherings provided they adhere to the restrictions within the Public Health Orders for COVID-19. This applies to:

• hospitality venues such as a cafe or restaurant

• cinemas

• group classes and activities at recreation facilities

• retail outlets such as shopping centres (not including essential services such as a supermarket or pharmacy)

The following regulations also apply:

• all people aged 16 years and over must be fully vaccinated to undertake an external activity in groups of more than 2 people

• all people over 16 years of age at a gathering of more than 2 people must be fully vaccinated

• clients must wear a mask at indoor venues and when on public transport

• all clients must be provided with appropriate PPE and infection control advice if they leave their shared living home. If a person cannot wear a face mask because of a disability, physical or mental health illness or condition, they must carry either a medical certificate or letter signed by a registered health practitioner (such as a doctor) or a registered NDIS provider or a statutory declaration

 

Return to Other Provider Programs

As these services begin to re-open, we will ensure that appropriate COVID-19 precautions are in place. Clients and their families will be contacted shortly to discuss a suitable date for returning to these services.

View our Shared Living Easy Read document.

Our Businesses

Blue Apple Art Studios

Status: Re-opening on 18th October 2021

Our Blue Apple Art Studios services will begin a phased re-opening from October 18. Only fully vaccinated employees will be operating or providing support to clients.

View our Community Access Services Easy Read document.

 

Unisson Works (Pack Works & Ground Works)

Status: Service Active - Adjustments in Place

Unisson Works is currently open and running with skeleton staff. Clients will begin accessing this supported employment service via a phased re-opening approach from October 18. Only fully vaccinated employees will be operating or providing support to clients.

View our Supported Employment Easy Read document.

 

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