Frequently Asked Questions (FAQ)
We've put together some commonly asked questions to give you more information about Support Coordination and the service we offer.
If you have any questions that you can't find the answer to, please reach out to us via the form at the bottom of the page.
What is Support Coordination?
Support Coordination is an NDIS funded service that's designed to help NDIS participants (and, if required, their family or representatives) to coordinate the supports in their NDIS Plan to get the best out of their NDIS funding. Supports include informal, mainstream, community and funded supports.
What is 'Capacity Building'?
Support Coordination has a 'Capacity Building' approach. This means that, over time, a support coordinator will help a participant to build their skills and confidence to increase their choice and control over the management of their NDIS Plan, for example, to make arrangements, monitor budgets or find providers themselves.
What does a Support Coordinator do?
A support coordinator has an in-depth knowledge of the NDIS. They can help NDIS participants to:
- Determine their individual needs and development goals
- Navigate the NDIS marketplace (including mainstream, community, informal and provider options) to find supports that are best suited to meeting their needs and goals
- Communicate with support providers, to maximize the hours of support, and complete service agreements and bookings
- Build capacity and exercise choice and control, for example by mentoring and teaching e.g. how to use the NDIS portal, monitor budgets and find providers
- Monitor and record their progress towards achieving their goals
- Prepare for a NDIS Plan Review and provide support during and after
What's the difference between a Support Coordinator and a Plan Manager?
A Support Coordinator's role is to help NDIS participants to understand their NDIS Plan, identify their needs and goals, monitor their progress and connect with the people and support that will enable them to live with choice and control.
A Plan Manager is responsible for the financial/administrative side of a participant's NDIS Plan. For example, the Plan Manager is responsible for organising payments, processing claims and invoices and tracking budgets. If you require plan management services, your support coordinator can help you to arrange this.
How can a Support Coordinator help with an NDIS Plan Review meeting?
A support coordinator can help participants and their representatives before, during and after an NDIS Plan Review meeting.
- By producing a Plan Review Report to outline the services that have been arranged to meet the NDIS participant's goals. This report includes all assessment reports ( to demonstrate the progress towards achieving goals while using a service, during the Plan period) and includes recommendations for future services.
- By researching specialized services and equipment, as required.
- By supporting participants and their family or representatives on the day of the Plan Review meeting and helping them to navigate the process.
- By acting as a point of contact for National Disability Insurance Agency (NDIA) personnel - to provide them with the clarification and additional information required to achieve a high-quality NDIS Plan for the participant.
Who is eligible to receive funded Support Coordination services?
NDIS participants who are eligible will have Support Coordination listed under 'Capacity Building' in their NDIS Plan. Eligibility for Support Coordination is determined during an NDIS Plan Review meeting.
Can an NDIS Provider supply both Support Coordination and other NDIS supports?
Yes. NDIS Providers should have strategies in place to prevent any conflict of interest.
Does having Support Coordination reduce the funding available for other supports in my Plan?
No. Support Coordination is included in a participant's NDIS Plan in addition to other supports.