Late last year, NDIS consultants, Disability Services Consulting (DSC) granted Unisson Disability with their 2017 Sector Award for ‘Sensational Stakeholder Engagement’. The Award was presented for our exceptional staff engagement and unique customer service program, The Art of Human Connection.
As the name suggests, The Art of Human Connection program focuses on building strong and long-lasting connections between our frontline staff, clients and their families.
At Unisson, we believe human connection is the key to delivering the highest possible standard of customer service to the people we support. Our service model is based on some key principles that guide our employees and give them the tools to build experiences with clients that have a substantial impact.
The principles of the program focus on learning about everyone’s unique story, searching for common ground, always finding the ‘yes’, being authentic and creating memorable connections with each individual that we support.
The motto of our program is ‘the support we provide is what we do; the connection we create is HOW we do it.’
Marketing and Communications Manager, Katrina Jackson says, “the successful rollout of The Art of Human Connection program could not have been possible without the enthusiasm and commitment from all of our leaders and direct support staff.”
“We are incredibly proud of this program. To be recognised with this award is reassurance that our approach is giving us a clear differentiator from other providers and contributing to the positive impact we strive for with clients and families.”
DSC have published an article on their blog about the Award and the importance of investing in staff in order to achieve exceptional customer service. Read more here
