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Going the Extra Mile

At Unisson we know that our staff like to do that little bit extra to make a difference in our clients’ lives. Emma-Chloe Ford joined Unisson seven years ago as a team leader and has worked across our supported living, short-term accommodation and shared living services.

Always ready to pitch in with creative ideas or take up a new challenge, Emma has really enjoyed her roles at Unisson while working to support our clients. In the below videos and photos; she can be seen tap dancing with Nicole and also practicing sign language – with a rousing response from onlookers!

Emma joined Unisson’s Client Engagement Team in January this year as a client engagement specialist. As part of Unisson’s broader Marketing and Engagement Team, she responds to enquiries for Unisson’s broad range of services.

A typical day can be quite varied. According to Emma, “I love working across all services, which you can’t do as much when you’re a team leader based in one location. I also love supporting clients to achieve some amazing goals like moving out of home for the first time, gaining employment, finding likeminded people for group activities and so on.”

Recently Emma helped a young man to find a shared living home that better met his needs and goals. There had been significant challenges along his path to finding a suitable home, including previously being placed with non-verbal residents, which didn’t match his needs for being sociable and able to have a good chat. With the combined efforts of our teams to ensure suitable housemates, our new client is happily situated in his shared home. When Emma heard that he was a big Batman fan, she suggested to the team that they find a unique door mat to welcome him which read “Welcome to the Batcave” – a nice touch that was appreciated with smiles all around! His family can now relax, knowing that he is safe and well-cared for.

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