Our Policies
Unisson is committed to upholding the highest ethical standards and providing a diverse and safe environment for all of our employees and the people we work with.
If you have experienced anything that falls short of these standards, we invite you to reach out to us. Fill out our feedback form or call the whistle-blower hotline via our Feedback and Complaints page.
Easy Read Policies
Easy Read English uses simple language, imagery and layout to explain information. This method has been used so that more people can understand Unisson’s policies and procedures linked below.
Your Rights
At Unisson Disability, we want to ensure you are aware of your rights.
Your Rights
- Choice and Control: You have the right to make your own choices and be in control of
your life. - Community Participation: You have the right to be part of the community.
- Respect and Protection: We respect and protect your rights, including your race,
gender, religion, culture, and sexuality.
Our Commitment
- Ethical and Safe Services: Our services are ethical, respectful, and safe.
- Respect from Staff: Our staff are knowledgeable about your rights and must respect
them. - Support and Safety: We want you to feel safe and will not tolerate any mistreatment. If something is not right, we encourage you to speak up, and we will support you.
Supporting You Well With Person Centered Support
Your Right to a Good Life
- Person Centred Support: At Unisson, we believe in person centred support, ensuring your needs and choices are prioritized.
- Listening and Helping: We listen to you and help you make your choices. We might talk to your family, partner, or carer with your permission to understand your needs better.
Working Together
- Goal Setting: We work together with you to set your goals and plan how to achieve them.
- Qualified Staff: Our support staff are well-trained to ensure they can provide the best support possible.
Privacy
- Keeping Information Safe: Unisson keeps your information safe and only shares it with others if you agree.
Privacy and Confidentiality
- Privacy and Confidentiality: You have the right to privacy and confidentiality. This means keeping your information safe and having a say about what happens to it.
Our Practices
- Information Handling: Unisson has information about you to provide good support. Only those who need to know can access it, and we keep it safe.
- Transparency: We inform you about the information we hold and who can see it. You can access your own information anytime.
Compliments and Complaints`
Your Right to Provide Feedback
- Giving Feedback: Everyone has the right to give feedback, whether it is a compliment or a complaint. At Unisson, we value your input and want to know what you think.
Compliments - Positive Feedback: A compliment is when you are happy about something at Unisson. You can share your compliments by talking to a staff member, calling, emailing, or writing to us.
Complaints
- Addressing Issues: A complaint is when you are very unhappy about something at
Unisson. If you make a complaint, we will:- Acknowledge it within 24 hours
- Listen to you
- Keep it private
- Ensure you feel safe
- Be fair
- Try to fix the problem within 28 days
- Keep you informed about the process
How to Provide Feedback
Contact Us: You can give feedback by talking to a Unisson staff member, calling 1800 266 222, emailing hello@unisson.org.au, or writing to us.
External Support: You can also contact advocacy companies or the NDIS Quality and Safeguards Commission for assistance.
Website Policies
At Unisson, we respect your privacy and strive for transparency. Our website policies are designed to give you a greater understanding of how we collect, use and disclose personal information, the terms you agree to by using our website, and how we handle refunds.
View the Unisson website Privacy Policy, Terms & Conditions and Refund Policy.
