WHAT IS SUPPORT COORDINATION?
Our experienced team of Support Coordinators are local members of your community who will help you understand your NDIS plan and connect you with the people and support that will enable you to live the life you choose.
Whether you’re reviewing your current plan, or looking for support to start your plan, we can help. We can meet you in person or talk over the phone to find out exactly what you are looking for – contact us to start your NDIS journey today!
How can our team support you?
- Focus on meeting your unique goals
- Implement your NDIS plan and coordinate supports
- Commitment to finding the best support services for you
- One-to-one meetings for personal support, online over video chat, or over the phone or at a local café
- Help you navigate and maximise the hours of support in your plan
- Mentoring and coaching
- Arranging emotional support
- Working with you to develop and build skills
- Assistance to monitor your support and ensure you are getting the most out of your plan
- Ensuring you feel in control of your support
- Assisting you to make decisions about your future
- If you require a higher level of support, our Specialist Support Coordination team can manage complex challenges to reduce complexities and barriers when implementing your plan.
Bilingual services available!
Languages include Mandarin, Cantonese, Japanese and German.Download Easy Read Document
Our team have developed a great reputation and relationship with the NDIA, based on extensive resources, unmatched experience and efficient service. We are continuously updating our knowledge, evaluating our network contacts, and looking for opportunities for innovative community and social participation within your community.
Our Support Coordinators are located in the Sydney, North Sydney, Central Coast and Hunter regions – they are local members of your community, who are committed to use their local knowledge to help you find the best options suitable for you!
The demands on navigating the NDIS have never been greater or more complex. As experts in the NDIS, our Support Coordination team has an established reputation and a strong network of quality providers. Our mission is to provide you with a range of choices and possibilities to help you to achieve your goals.
To learn more about our Support Coordination team and how we can assist, please read our latest Support Coordination eBook via the link below.View Support Coordination Ebook
Frequently Asked Questions
What is Support Coordination?
Support Coordination is an NDIS funded service that's designed to help NDIS participants (and, if required, their family or representatives) to coordinate the supports in their NDIS Plan to get the best out of their NDIS funding. Supports include informal, mainstream, community and funded supports.
What is 'Capacity Building'?
Support Coordination has a 'Capacity Building' approach. This means that, over time, a support coordinator will help a participant to build their skills and confidence to increase their choice and control over the management of their NDIS Plan, for example, to make arrangements, monitor budgets or find providers themselves.
What does a Support Coordinator do?
A support coordinator has an in-depth knowledge of the NDIS. They can help NDIS participants to:
- Determine their individual needs and development goals
- Navigate the NDIS marketplace (including mainstream, community, informal and provider options) to find supports that are best suited to meeting their needs and goals
- Communicate with support providers, to maximize the hours of support, and complete service agreements and bookings
- Build capacity and exercise choice and control, for example by mentoring and teaching e.g. how to use the NDIS portal, monitor budgets and find providers
- Monitor and record their progress towards achieving their goals
- Prepare for a NDIS Plan Review and provide support during and after
What's the difference between a Support Coordinator and a Plan Manager?
A Support Coordinator's role is to help NDIS participants to understand their NDIS Plan, identify their needs and goals, monitor their progress and connect with the people and support that will enable them to live with choice and control.
A Plan Manager is responsible for the financial/administrative side of a participant's NDIS Plan. For example, the Plan Manager is responsible for organising payments, processing claims and invoices and tracking budgets. If you require plan management services, your support coordinator can help you to arrange this.
How can a Support Coordinator help with an NDIS Plan Review meeting?
A support coordinator can help participants and their representatives before, during and after an NDIS Plan Review meeting.
- By producing a Plan Review Report to outline the services that have been arranged to meet the NDIS participant's goals. This report includes all assessment reports ( to demonstrate the progress towards achieving goals while using a service, during the Plan period) and includes recommendations for future services.
- By researching specialized services and equipment, as required.
- By supporting participants and their family or representatives on the day of the Plan Review meeting and helping them to navigate the process.
- By acting as a point of contact for National Disability Insurance Agency (NDIA) personnel - to provide them with the clarification and additional information required to achieve a high-quality NDIS Plan for the participant.
Who is eligible to receive funded Support Coordination services?
NDIS participants who are eligible will have Support Coordination listed under 'Capacity Building' in their NDIS Plan. Eligibility for Support Coordination is determined during an NDIS Plan Review meeting.
Can an NDIS Provider supply both Support Coordination and other NDIS supports?
Yes. NDIS Providers should have strategies in place to prevent any conflict of interest.
Does having Support Coordination reduce the funding available for other supports in my Plan?
No. Support Coordination is included in a participant's NDIS Plan in addition to other supports.
Supported Independent Living (SIL)
Living in shared accommodation provides opportunities for great support and companionship.
Social and Community Services
We offer both centre-based and community-based services with endless opportunities. You tell us what you enjoy doing!